ServeShift Terms of Service

Effective date: 16 October 2026
Provider: GXLabs Kft., 6000 Kecskemét, Daróczi köz 13. 3. em. 80. ajtó, Hungary
Company registration no.: 03-09-137736
Tax no.: 11733759-2-03
Contact: info@gxlabs.hu
Website: https://serveshift.eu

1. Service

ServeShift is an offline-first restaurant operations platform consisting of a Desktop application, Staff mobile application, Cloud services and optional guest-ordering functionality.

The Desktop installation is the primary local operational system. Staff devices communicate with the local Desktop service; the Cloud provides registration, device authorization, synchronization, backup, billing and related services.

ServeShift is not a fiscal cash register, tax invoicing system or payment-terminal service. Customer-facing restaurant printouts are informational consumption summaries and are expressly marked as not being fiscal/tax documents. The restaurant remains responsible for legally required fiscal receipts, invoices, cash-register use, tax reporting and payment processing.

2. Account and eligibility

The customer must provide accurate information and maintain the security of its accounts and credentials. The customer is responsible for users, permissions, device access and activities performed through its installation.

Billing identity is separate from local restaurant users. Owner credentials must not be shared.

3. Trial

ServeShift may offer a 30-day trial, activated only after the customer expressly starts the trial. Unless otherwise stated at checkout, no payment card is required to start the trial.

When the trial expires without an active paid subscription, new operational activity requiring an active entitlement may be restricted. Existing data is not automatically erased solely because the trial expires.

4. Plans and pricing

The initial reference price book is:

• Desktop: 12,990 HUF + applicable VAT / month;
• Staff mobile client: 2,990 HUF + applicable VAT / month / device;
• Annual billing: 10% discount compared with twelve monthly payments.

Reference annual prices are 140,292 HUF net for Desktop and 32,292 HUF net per mobile device. Actual prices, currencies, taxes and localized price books shown at checkout may differ by market.

5. Subscription and payment

Subscriptions may be monthly or annual and normally renew automatically until canceled, subject to the payment provider's supported model and the checkout terms shown to the customer.

Stripe Billing is the current billing provider. Stripe issues the subscription invoices and processes payments. The customer must provide accurate billing information and any required tax/VAT identification.

A failed payment may cause a grace period and subsequently a restriction of paid operational functions. Restoration after successful payment is subject to provider confirmation and Cloud entitlement refresh.

6. Mobile devices

Mobile Staff access is licensed per device. The number of active paired devices is limited by the subscription's mobile-seat quantity. Device credentials are scoped, expire according to the service's security policy and may be revoked.

The Staff app is intentionally limited: it does not provide Desktop administration, settings, catalogue, user-management, reporting or backup controls.

7. Offline operation

ServeShift is designed to continue local restaurant operations during Internet outages. Cloud synchronization and backup resume when connectivity is restored.

Offline operation does not mean that the Cloud has received or acknowledged a change. The local Desktop system remains the operational authority for local transactions.

8. Customer data and backups

The customer owns or otherwise controls its restaurant operational data. The customer is responsible for the legality and accuracy of data entered into ServeShift.

GXLabs processes customer operational data as necessary to provide the service and, where applicable, as a processor under the customer's instructions. Backups are intended for disaster recovery and continuity; customers should maintain their own records where legally required.

9. Guest ordering

Guest ordering, if enabled, is provided over the restaurant's local network. The restaurant is responsible for menu content, allergen information, pricing, guest notices and all legal obligations arising from guest orders. ServeShift does not itself become the seller of the restaurant's food or beverages.

10. Acceptable use

The customer must not:

• use ServeShift unlawfully or to infringe third-party rights;
• attempt unauthorized access or credential extraction;
• bypass subscription or entitlement controls;
• introduce malware or deliberately disrupt the service;
• use the service to process data where the customer lacks a lawful basis;
• misrepresent ServeShift as a fiscal cash register or tax-invoicing system.

11. Intellectual property

ServeShift, its software, interfaces, documentation, trademarks, designs and underlying technology are owned by or licensed to GXLabs Kft. The customer receives a limited, non-exclusive, non-transferable right to use the service during the applicable subscription period.

The customer retains rights in its own data and content.

12. Updates and changes

We may release security updates, bug fixes, performance improvements and feature changes. We may modify or discontinue individual features where reasonably necessary, while taking reasonable steps to avoid unjustified loss of customer access or data.

13. Availability and liability

We aim to provide a reliable service but do not guarantee uninterrupted availability. Local operations may continue during Internet outages, but hardware, operating-system, LAN, printer, power, third-party service and configuration failures are outside our direct control.

To the maximum extent permitted by applicable law, GXLabs is not liable for indirect, incidental or consequential losses, lost profits or losses caused by the customer's failure to maintain required fiscal, tax, backup or operational procedures. Nothing in these Terms excludes liability that cannot legally be excluded.

14. Suspension and termination

We may suspend or restrict access where necessary for security, legal compliance, abuse prevention or non-payment. Cancellation stops future renewals according to the applicable plan/provider rules.

After termination, data may remain available for a reasonable transition/deletion period and in backups until their scheduled expiry, subject to applicable law and the contract.

15. Consumer rights

ServeShift is primarily a business service. Where a customer qualifies as a consumer under mandatory law, applicable consumer and digital-service rights remain unaffected. Mandatory withdrawal, conformity, refund and other consumer protections cannot be excluded by these Terms.

16. Governing law

Unless mandatory law provides otherwise, the agreement is governed by the laws of Hungary and disputes are subject to the competent Hungarian courts.

17. Changes to these Terms

We may update these Terms when the service, law or business model changes. Material changes will be communicated where required by law.

18. Contact

GXLabs Kft.
6000 Kecskemét, Daróczi köz 13. 3. em. 80. ajtó, Hungary
E-mail: info@gxlabs.hu
Web: https://serveshift.eu